To edit this page, log in to your control panel and go to Storefront › Web Pages. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Shipping Information
At [Your Store Name], we aim to deliver your orders quickly and efficiently. Below is an overview of our shipping policies:
- Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: Free for orders over $50; $5.99 for orders under $50
- Expedited Shipping:
- Delivery Time: 2-3 business days
- Cost: $12.99
- Overnight Shipping:
- Delivery Time: 1 business day
- Cost: $19.99
- International Shipping:
- Delivery Time: 7-14 business days (varies by location)
- Cost: Calculated at checkout
Shipping Partners: We work with trusted carriers like FedEx, UPS, and USPS to ensure reliable delivery.
Tracking Your Order: Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment.
Return Policy
We want you to love your eyewear. If you're not completely satisfied, our hassle-free return process makes it easy to get a refund or exchange.
Return Eligibility:
- Items must be returned within 30 days of purchase.
- Products must be in their original condition, including packaging, and free of any damage.
- Prescription lenses are non-refundable unless there is a manufacturing defect.
How to Return:
- Contact Us: Email us at support@yourstore.com or call us at 1-800-123-4567 to initiate a return.
- Receive a Return Label: We’ll provide a prepaid shipping label for domestic returns. For international returns, shipping costs are the responsibility of the customer.
- Ship the Item: Package the item securely and drop it off at your nearest shipping location.
- Refund/Exchange Processing: Refunds or exchanges will be processed within 7 business days of receiving your return.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll work quickly to resolve the issue and provide a replacement or refund.
Questions?
If you have any questions or concerns about our shipping or returns policy, feel free to reach out to our customer service team:
- Email: support@yourstore.com
- Phone: 1-800-123-4567
- Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Thank you for choosing [Your Store Name]! We appreciate your trust and look forward to serving you.